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Monday, 23 July 2018
IT-Call

For over years, increasing the employability of disabled people was one of the main concerns of European Union, similarly to the rest of the world. “Finding and keeping a job for disabled people” has been kept supported by many legislations including combating discrimination (Directive 2000/78/ EC - protection from discrimination in area of employment), many regulations have been introduced, such as obligations of employing certain number of disabled people in medium-large enterprises. There also exist some financial penalties if such obligations are not fulfilled.

However, general picture has not been improving so far. People with disabilities represent around one sixth of the overall EU working age population but their employment rate is still extremely low, as stated in European Commission Employment, Social Affairs & Inclusion Section’s “People with disabilities” portal. It is also stated that disabled people are almost twice as likely to be "inactive" as non-disabled people. Unfortunately unemployment rate of disabled people is even much more higher than what statistics say, because of the "discouraged worker effect", which means many disabled persons know or believe that they are very unlikely to get a job, so that they do not even attempt to find one.

Therefore, some realistic and "working" solutions are necessary. These solutions must be separated from emotions but must be attractive to all parties involved in the scenario. So, it must be attractive from employee and employer points of view so that aim can be realized.

In former innovative IT-Call partnership project, we have already found out that the call center sector is growing around 10% every year all in Europe, regardless of the overall growth rate. Furthermore, we have demonstrated that this employment is the most convenient for "home based working" model. Lastly, Minis. of Transport & Communication in Turkey has initiated a pilot application in this field after first year of our former project. They have successfully adapted some pilot cases, and finally there exists around 100 disabled people in Turkey working as call center representatives at their homes.

One big mobile operator in Turkey has already announced that they will recruit new 100 people to work at home as call center representatives. Sure, these numbers are extremely low when compared to 40.000 employees in the sector. That's why, an efficient and continuous e-training mechanism is urgently needed for Turkey and Europe.

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