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Wednesday, 26 September 2018
IT-Call

R1. IT-Call Web Portal - Multilanguage - by 01 Aug 2013

R2. Project Reports to NA - by 31 Jan 2014 & 31 Jan 2015

R3. Conferences - In parallel to project development

R4. e-Training Course supported by training movies - by 01 Feb 2014

- Module 1: Call Center Basics and Typical Call Center Technologies by POINT [TR]
- Module 2: Preparation for Delivering Quality Service by BfW [DE]
- Module 3: Communicating Successfully by Telephone and Building Trust by ITeE-PIB [PL]
- Module 4: Enhancing your Listening Skills by TAKIDD [TR]
- Module 5: Call Center Technology for Home Based Agents, Health and safety Issues, Time and Stress Management by IFI [ES]
- Module 6: Problem Solving and Decision Making by MOJMIR [SK]
- Module 7: Handling Difficult Customers, Coping with Conflicts and Service Breakdowns by CEIPES [IT]

R5. e-Training Final Test - by 01 Jul 2014

R6. e-Stage System - by 01 Jun 2014

R7. e-Stage Performance Rating Questionnaire - by 01 Sep 2014

R8. Pilot Test Results - by 15 Nov 2014

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